Daytrip Romania Logo

Privacy Policy

1. Introduction

This Privacy Policy explains how Daytrip Romania (operated by Agrinio Tour SRL) collects, uses, and protects your personal data in accordance with the EU General Data Protection Regulation (GDPR). This policy applies to our websites www.daytripromania.ro and www.daytripromania.com and all related services.

Data Controller Details:
AGRINIO TOUR SRL
CUI: RO20631219
EUID: J2007000834402
Address: B-Dul Unirii 43 - București, Sector 3, Jud. București
Phone: 0773966331
Email: [email protected]

2. Information We Collect

We may collect the following types of personal data:

  • Contact information (name, email address, phone number)
  • Billing and payment details
  • Pickup and drop-off addresses
  • Travel preferences and requirements
  • Technical data (IP address, browser type, device information)
  • Communications between you and our team

3. How We Use Your Information

We process your personal data for the following purposes:

  • To provide our transfer and transportation services
  • To process bookings and payments
  • To communicate with you about your booking
  • To improve our services and website functionality
  • To comply with legal obligations
  • To send service updates and marketing communications (with your consent)

4. Legal Basis for Processing

We process your personal data based on:

  • Contract: Processing necessary to fulfill our contractual obligations to you
  • Consent: Where you have given explicit permission
  • Legitimate Interest: Where we have a legitimate business interest
  • Legal Obligation: Where we need to comply with laws and regulations

5. Data Sharing and Third Parties

We may share your personal data with:

  • Transport service providers and drivers who fulfill your booking
  • Payment processors to handle transactions
  • IT service providers who support our operations
  • Legal authorities when required by law

We do not sell your personal data to third parties. Any third-party processing is governed by data processing agreements ensuring GDPR compliance.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

  • For the duration of our contractual relationship
  • As required by legal and regulatory obligations (usually 5-7 years for financial records)
  • As needed to address any disputes or claims

7. Your Rights

Under GDPR, you have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Limit how we use your data
  • Data Portability: Receive your data in a structured format
  • Objection: Object to our processing of your data
  • Withdraw Consent: Revoke previously given consent

To exercise these rights, please contact us at [email protected]. We will respond to your request within one month.

4.2. The brands, models, and types of vehicles used to provide our services may vary and we will try but we are not forced by any means to respect them.

4.3. All the vehicles used by Daytrip Romania have all the legal documents valid. Although we are trying to take care of everything with regards to the passengers' and the passengers' goods' safety, The client is responsible for his own safety and the safety of his goods. We strongly recommend our clients to buy travel insurance when they book long trips.

4.4. The passengers cannot board our vehicles if they are drunk or have consumed any illegal substances. The passengers cannot drink alcoholic beverages, smoke, or consume illegal substances in our vehicles. We have the right to refuse or unboard clients if we are suspicious of such situations.

4.5. In case of a booked private transfer, if the passenger is late and did not announce the driver that he will be late, the driver will wait for him up to 60 minutes. Anything above that will cost the client an extra 10$/hour. Any amount of delay above x hours will be considered x+1 hours.

5. The Cancelling of the Booking

A cancel request can be sent by email or call/SMS and will be answered by the same means that they were sent. We have the right to deny any cancellation request. The client is responsible for contacting Daytrip Romania by phone if he is not able to receive the services that he signed and/or paid for. Any refund may be subject to the following terms, but it's not limited to them:

Cancelling from beyond 48 hours before pick-up: full refund.
Cancelling in the range of 24-48h before pickup: half refund.
Cancelling in the range of 12-24h before pickup: 1/4 refund.
Cancelling within 12 hours of pickup: no refund.

Daytrip Romania reserves the right to cancel the reservation at any time if it considers that it cannot honor the requested/reserved service of the Client correctly.

6. Driver's Responsibility

6.1. The driver will try his best to transport the passenger at the greatest comfort within the pickup and departure timestamps. The driver is not liable for any damage caused by any situation independent of himself.

7. Confidentiality and Data Protection

We do not share data about our clients in any situation that is not required by law or by our partners in order to provide the client with the services that they paid for.

8. Final

8.2. Any prejudices concerning the client may be discussed and solved amiably and/or in the presence of authorized legal representatives.